What Can You Do, or Cannot Do?
CBD specializes in designing and personally fabricating the best rain management products you're likely to find at any cost for Clients all across the Nation. Priced at a more reasonable cost with a lower overhead than most shops. At least from what I hear from our Clients CBD is less expensive for all I put into each project along with more personal service. I have done a variety of other project involving different types of metal, wood, and plastic. Unique design is my strong suit, so I encourage original design projects, where other Shops are less likely to spend the time to work out these details with you, the Homeowners.

I'm very clever, but my psychic abilities are limited, so please be as specific as possible in your e-mail with details, measurements, along with photos and diagrams you are able to provide. I have to depend on the accuracy of the information you provide in order to make your dreams come true with the least amount of complications possible. I will do my best to ask the right questions without trying to up-sell you in the process. I try to keep my focus on your long term satisfaction, and not treat you like you're just made of money. I may ask questions to the point of being annoying at times in an effort to make sure your projects will go on without a hitch, since it would be impractial for me to be on site to get measurements for you if you are outside Oregon.

I am an active Oregon Licensed Gutter Contractor since 1993, but not licensed to work outside Oregon, or insured to do roofing related installation work, so even if you happen to be local to us if you are not able to install roofing parts yourself, you may need to hire a Roofing Contractor to install the roofing products CBD builds for you. I will do what I can to make the install as simple as possible. I even supply all the copper, bronze, or stainless steel fasteners along with detailed installation instructions, and I am very reachable by cell phone during the installation if you run into a glitch, so that you do not have to wait for me to respond through e-mail.

Phone Calls:

I had a toll free phone number for several years, but that has became irrelevant these days, so I did away with it back in 2009. I'll happily to talk to you over my cell phone to answer any questions you may have, but I refrain from quoting project over the phone. this is only because we would not have a written record of it to refer to later on. If I never quote projects over the phone it avoids those potential conflicts. Besides that it often takes me hours to work up the careful calculations needed to price out projects. It is best to have these details with a quote in writing through e-mail, so we both have a written record of what was decided and agreed to, as I deal with a lot of Clients.

If you cannot work through e-mail that would make this process very slow and difficult to share photos and diagrams through the Postal Service or texting back and fourth, but I will work with you as swiftly as possible. I am still a hands-on contractor, so I may need to call you back when I am in a better place to talk (down off a 2 story ladder), so in case I'm not able to answer; please leave your name and phone number, so I can call you back ASAP.

E-mail CBD for a Free No-obligation Quote
Unlike most other site you've seen I post the cost of most projects on this site with freight included for those out of State Clients This is so you are able to anonymously shop around and compare without having to contact me. If you want to delve deeper and ask for a specific cost on a project you are serous about feel free to contact me with those details, photos, and diagrams if you can.

To e-mail CBD just click on the image near the top of this web page showing my e-mail addy, and it should automatically launch your e-mail program with our e-mail address in place and subject line typed in, which you can personalize. Write me an e-mail with a description of the project needs and perhaps what sort of budget limits you might have, along with any relevant details and digital photos, or diagrams (please scan diagrams in as jpg image file or PDF) that you can provide, along with your contact info and phone# in case I have some question for you, so I can respond with a quote for your consideration ASAP.

Bids For Project Not Yet Sold:
If you are a Contractor bidding a job which is not yet sold I am not here to do your job for you. It wastes too much of my time with the high likelihood you will not get that job, so please keep this in mind before contacting me. Those type of quote will cost you. If you had not divulge this fact I will be sending you a bill for that consultation and estimating service once I find out the truth, so no sense hiding this fact from me.

Sending Us Digital Photos and Diagrams:
Fortunately these days it seems most everyone has a digital camera on their cell phone and knows how to e-mail pics to friends and family, so this has worked out very well over the last few years. Modern digital cameras take very large photos for better clarity when printing and allow for photo editing, cropping, and resizing. Feel free to send us large photos or diagrams of at least 1920 pixels wide or more. We have broadband connection, so large image files are not a problem, but it's usually best to keep groups of image files under 5 megs per e-mail, or use dropbox. With larger photos I can zoom in for a better look at your situation, but tiny photos are not nearly as clear to tell your story.

For this web site I reduce our photos down to a common monitor resolution size of 1920 pixels wide for a more full screen look. You probably already have a basic photo editing program on your computer. If not: there is a program I like that is a user-friendly image organizer/editor called ACDSee for under $50. They made a Mac version, but it is not nearly as good as their PC version.

Can I Fax You Forms or a Diagram?
Our old printer/scanner was also a fax machine, but we had dropped our land lines back in 2003, so it was not even connected for over a decade. I'm trying to do my part to encourage the business community to abandon faxes all together, since they haven't improved or changed that technology much over the last 4 decades. A cell phone photo or scanned 'jpg' image file, or made into a 'PDF' file is by far much clearer than a fax ever was. I prefer just a standard 'jpg' image file. Don't worry about reducing the image size for a smaller upload file. I like images that are at least 1920 pixels wide to get a decent look on my 55" monitor.

Local Clients:
I've done plenty of on-site work within a 150 mile radius and I could travel further. My longest trip was 2,500 miles to Canton Ohio, but I have to charge for travel time and boarding for job sites outside the Portland, Oregon Metro area. I am not licensed to work outside Oregon, so if you are that far away I may not be able to help you with the installation. I can often whip out simple flashing orders or gutter part run-outs within a week or so. We should be able to work out a preliminary bid through e-mail, but if you need me to drive out to your house to get measurements I will provide a free detailed estimate as long as you are within 20 miles of Wilsonville, Oregon. Within a couple work days time I should be able to provide you with a bid. I will try to call you before driving out to the job site, but if you do not hear back from me within 24 hours with a personal e-mail, I may not have received your e-mail for some reason, so call me directly.

Non-locals:
Most of our custom copper work over the last decade has been for out of State Clients and a few outside the USA. Look over our Latest News web page for an idea of what our current lead-time is for custom copper work. I prefer to handle the details through e-mail, so we both have a written record of these details and price negotiation. That way there should be no chance of a dispute. I assure you that I'm very disciplined to respond swiftly to each Client's e-mail within 24 hours, so this should go relatively quickly, but you are welcome to call to brainstorm ideas with me.  Please call me if you had not receive a reply within 24 hours.

Payments:
I can only begin work with receipt of your full payment or the appropriate deposit.  For work over $500 I only need a 1/2 deposit, and the rest upon completion.  For orders of over $2k just a 1/3 deposit is fine, with the second 1/3 due when I have started on your project and begun to send you progress photos for your approval (as seen on this web site). I will then need the balance before shipping or delivery.

To Expedite This Process:
If you feel confident that we will be able to work out a reasonable contract you can expedite this process by getting CBD's schedule by mailing an approximated initial payment or at least a $200 reservation fee. I am plenty busy, so you are welcome to cancel a project without explanation before CBD has begun fabrication, so your risk in quite minimal. This takes the pressure off of having to make a hasty decision about the details of your project. We will be sure to set a firm ceiling cost before CBD is to begin fabrication. A 90% of that reservation fee is refundable if we are not able to work out a suitable arrangement that fits your needs and budget. This is not a ploy to scam $ from people. That 10% reservation fee is only to encourage you to work this out with me, but not so much you feel stuck. I will do my best to provide you with a reasonable quote that meets your need.

Cancellations:
As stated above, we know life is unpredictable, so if you find the need to cancel a contract for any reason 80% of your deposit is refundable without explanation, up until the time I have started to build your project. That 20% reservation fee of just the deposit paid is not so much you feel stuck with CBD, but just enough to encourage you to try to work this out, if possible.

If you need to cancel after fabrication has begun please let me know ASAP if you do not want to be obligated to cover the balance due at completion. At that point when I have cut and bent copper for your project the deposit is non-refundable, such as the standard policy of most any other custom shop. I will do my best to work around your needs, as I do not want any unhappy Clients. I try to keep in mind a bad review is a scar that cannot be removed by myself.

Client Satisfaction:
I realize this can be a touchy subject to cover and feel free to ask questions if this has not satisfied your concerns. I cannot possibly guarantee your project will be perfect or just exactly what you had pictured in your mind. If there is a reasonable warranty issue your project will be replaced, or I will fund what you had paid, aside from return freight (if applicable).

I guarantee your project will:
(a) fit the specification you provided,
(b) be built as well as I know how, given the limitations of your budget,
(c) be 99% water tight (if relevant), but condensation may be beyond my control,
(d) have the rust-free fasteners needed to secure it, along with a custom lift kit for large projects,
(e) be undamaged when it first leaves our shop, and arrives to your location through the freight company's insurance, unless you sign for it before it has been carefully inspected.

Of course I cannot warranty the installation if CBD is not the installer.

In the event of an issue arising with a Client being unsatisfied with a project before it ships I will normally bend over backwards to make things right. Fortunately this has only been a problem with one Client (2/08) where we were unable to resolve our differences, and I eventually refunded her full payment w/o any Court action, so it could happen. I cannot cover all possible issues here, but if a Clients aesthetic concerns conflicts with design quality I will not compromise my standards. Even if that Client is fine this would void their warranty. I am not going to keep track of projects that shipped w/o a warranty due to a design conflict, so that would void a contract and 90% of what they paid will be refunded.

If you were not to approve the fabrication built by CBD before it ships from evidenced by the photos I share with you, and CBD is not able to satisfy your concerns you can refuse that project and not be obligated for the balance. The deposit may not be refundable at that point, unless I manage to sell that project to another Client, but that may take several years.

After you had taken delivery of a project and you are not satisfied it can be returned to be changed or rebuilt from scratch as necessary, or refund the amount paid less the deposit, but CBD may not cover the return freight cost, only because the photos should have been enough to figure out if this would not be acceptable, since we provide better photos than you would get from any other shop and have not altered images to hide defects. Most of the deposit amount may be refunded if I manage to sell it to another Client, but that may take some time.

I trust you will find these policies to be fair and reasonable, but let me know if you have issue with any of this and we will see if there is some way to work this out to meet your needs.

Shipping Charges:
Most price examples on this web site show the price those Clients had paid along with the cost of a custom crate and freight included, so you have a more realistic idea of what a project like yours would cost. Being an internet sale you save the sales tax, which helps off-set the freight cost. Our quoted prices for smaller items like roof caps usually include the cost of the custom shipping crate and the delivery through FedEx Ground or Roadrunner LTL within the continental USA. Larger items like chimney caps will have itemized charges listed, and Clients will receive final cost discounts if the unit weighs less than anticipated in the original quote, or the freight cost is less than predicted.

You are also welcome to make your own freight arrangements if you can score a better price. We do not mark up the cost of freight, so this make no difference to me.

You will need to tell us if you require 2nd day, Express Delivery, or a Foreign export shipment, so I can quote you the price for those very expensive delivery services.