Customer Service and Warranty Page |
![]() |
Company Profile |
![]() |
Aluminum Gutters |
![]() |
Copper Gutters |
![]() |
Custom Work |
![]() |
Award
& Referrals |
![]() |
Personal Ethics |
Our Contact Information |
.
.
Our Fabrication Warranty | Issues Not Covered |
Client Satisfaction | Natural Causes |
Installation Warranty | Shipping Warranty |
Integrity | Transferable Warranty |
.
Our Custom
Fabrication Warranty: I promise to help evaluate the situation through provided descriptions and photos. I will accept responsibility where relevant, but since many of our Clients are out of State from our location in Oregon, I cannot possibly warranty the installation when the products we make are installed by someone else and may not have been properly installed as instructed. |
Installation
Warranty? |
A Realistic Warranty Claim: As you know, there are few small businesses that can even survive more than a few years, let alone more than 2 decades beyond your purchase date. I would feel confident to offer a much longer warranty, but I pride myself on giving only honest realistic claims. I have already specialized in rain management with residential gutter replacement and other sheet metal work for 3-decades now, since 1993 under the same Contractors License number, and I plan to continue in this trade for as long as possible, but we all have our limitations. I am 60 years of age now (1963), and I cannot guarantee my family will carry on the business. Click here to read more on our thoughts on our personal ethical responsibility, not only to our clients, but to all those I deal with. I'll do my best to maintain customer satisfaction in all situation. |
Client Satisfaction: Before I have started physically building your project all but 20% reservation fee is refundable w/o the need for explanation. The full deposit paid may not be refunded after I have begun cutting and bending metal for your project, but I'm known to be quite reasonable. I cannot guarantee your project will be flawless or perfect. I will guarantee it will fit the specification you provided and will be built as well as I know how; given the limitations of your budget. In the case of an issue arising from the client being unsatisfied with a project after reviewing the progress photos before it ships, I will normally bend over backwards to make things right for them. Fortunately, this has only been a problem with couple client, where we were not able to resolve our differences, so it could happen. I cannot possibly cover all possible issues here, but if a clients aesthetic concerns conflicts with design quality, I will not compromise my standards, and refuse to build that project. Even if that client is fine with how it would void the warranty, because I do not want to try to keep track of those few projects that have no warranty. This does not mean you had lost your deposit. |
Other Specific Details of our Warranty: |
Damage from natural causes: |
The type of metal it's constructed with? These rust-free metals are better for your house resale value in most any area. Well beyond the extra cost difference of using a cheaper metal, so it is a much better value even thinking short term. Copper will not deteriorate from rust and is stronger than aluminum, resisting dentsand scratches. Maintenance for copper is also a money saver, since it should need no cleaning maintenance. Copper won't even mildew. We have personally seen evidence of copper used for exterior service in heavy rain fall areas for well over 6,000 years. Although, the soft lead solder joints may pull apart before the copper deteriorates, but the copper it's self had held up. |
Damage or detaching during or after
installation: Note: We highly recommend using a cordless impact screw driver for installation to minimize the damage to the screw heads. |
Leaks? |
Shipping Warranty? |
Transferable Warranty? |
Issues Not Covered by Our Warranty: Now for the 'fine-print': (although we try to make it legible here). Customer satisfaction is very important to us, but we would be insane to accommodate every possible situation, so here is some of the common sense limitations that we cannot be responsible for (sorry if this seems condescending). (a) We cannot be responsible for installation, since we cannot install anything other than gutters and downspouts locally. The product coming loose from rotten wood or bad mortar it was attached to cannot be a warranty issue through us.
(b)
We cannot be responsible for wind damage over 55 mph (as
stated above), scratches
or dents after delivery from things like tree branches falling, excessive snow
and ice loads, or other natural and foreign objects. (c) Personal danger or injury from accessing your roof for installation, cleaning, or such. (d) Injury and damage from falling off the roof; grabbing this product as a lifeline, in an effort to keep from falling to the ground. (e) The manufacturer is solely responsible for the deterioration of the sheet metals used. They claim to provide a 40 year warranty on the metals we use, but that would be tricky to navagate a claim with them. Note: we are happy to provide you with contact information of the wholesale supplier: Custom-bilt Metals' phone #(503) 256-3328, and Alaskan Copper & Brass Sales. |
.
Other
Helpful Roofing Information For some valuable advice with regards to roofing and rain management issues check out our:
(a)
Gutter Installation web pages for answers and solutions that could save you thousands of $ and a great deal of anguish. If you do find this information very helpful, feel free to send us a $ tip for the assistance we so freely have published on the web here for your benefit, like you might tip a waitress. Heck, send us a gift certificate for a candle lit dinner for two. <LOL> |
.
For a good honest
free resource to find reliable contractors
in your area that your neighbors have used and reviewed
Below is a photo of our |
We were also a 1997 & 2018 finalist for this same award. See our referral web page to see how we managed to be honored with this special award |
![]() Homepage Site Map |
![]() |
Company Profile |
![]() |
Aluminum Gutters |
![]() |
Copper Gutters |
![]() |
Custom Work |
![]() |
Award
& Referrals |
![]() |
Personal Ethics |
Our Contact Information |