Make checks payable and mail to:

I am a licensed contractor, but I am not licensed to do roofing related installation work in or outside the State of Oregon, so you will need to have another roofing contractor for the installation if you are not able to do it yourself. We have links to Angie's List to help in this process. I do my best to supply all the stainless steel fasteners with detailed installation instructions. I (David) am happy to talk on the phone personally to answer questions and talk over different option. I answer the phone personally whenever possible. However I do not quote prices over the phone for the sole reason that neither of us would have a record of what was said or agreed upon, besides the fact that it often takes hours to diagram and work out the math to write up a quote. I need you to send me an e-mail with your contact info, preferably with photos and or diagrams to request a quote for the custom work needed.

E-mail Us for a Quote
To e-mail us just click on our copper mailbox above and it will automatically launch your e-mail program with our e-mail address in place and subject line typed in. Write us an e-mail with a description of the work needed and perhaps what sort of budget limits you might have, along with any relevant digital photos or diagrams (scanned in as a jpg image file) that you can provide, along with your contact info and phone# in case we have some question for you, so we can respond with a quote for your consideration.

This may take a few e-mails back and forth to work out all the details with you, but we do check our e-mail at least twice a day, even on weekends. We will respond to you with a personalized e-mail within 24 hours.  If we have not responded soon after, write us again, or call to see that we received your message (there's always the chance your letter got stopped by spam filtering).

Sending Digital Photos
Modern cameras do take very large photos for better clarity when printing and allow for better photo editing; like cropping down to the relevant part of the photo and such. I do get lots of large images sent in that are much bigger than the screen of my monitor. The main problem is how long they take to upload and download, but fortunately we have broadband service here, so that is not a big problem. I have an image viewer that will also show me the photo automatically reduced to just the screen size. Feel free to send photos as is. Some times it is good to get large image files to be able to zoom in for a better look.

For this web site I reduce the photos down to only 1,000 pixels wide for a near full screen image on most monitor settings. You probably already have a simple photo editing program on your PC to do the most basic types of editing like this, but I have found a program called ACDSee 10 for only $50 that seems the most user friendly for doing these sort of viewing sorting and photo editing, although they do not have a Mac version still.

Can I Fax You Forms or a Diagram?
Our printer/scanner is also a fax machine, but we had dropped our land lines several years ago. We recently had to get DSL, so we do  have a land line now, but our printer is not normally connected, since it is so rarely used. You can contact us to connect it and get that phone #, but I am trying to do my part to encourage the business community to abandon faxes all together. They have not changed that technology much in the last 2 decades. A simple scanned 'jpg' image file, Word 'doc' files, or 'pdf' files are by far much more clear than any fax. We prefer just a standard 'jpg' image file. Don't worry about reducing the image size for a smaller file. We like images that are at least 1,000 pixels wide for a near full screen view.

Local Clients:
We have done work for clients on the coast and as far South as Corvallis. If you are local to us in the Portland Oregon metro area or can drive here to pick up the items look over our Latest News web page for an idea of what our current lead-time is for custom copper work, but I can often whip out simple flashing orders within a few days if I do not already have the material. Go to http://dmr-gutters.com/news.htm to see what our time-line for gutter replacement. We should be able to work out a preliminary bid on-line, but if you need us to drive out to your house to get measurements I will provide a free detailed estimate, as long as you are within 30 miles or so from Eagle Creek Oregon. For those further away we would need to charge an extra transportation cost. Within a couple work days time I should be able to provide you with a bid. I will try to call you before driving out there, but if you do not hear back from us within 24 hours with a confirmation e-mail, we may not have received your e-mail for some reason, so call me directly. 

Even though I make the best rain management parts you will find; I am not able to do any roofing related installation work in the future, because I cannot afford to carry the very expensive roofer's liability insurance, as it costs 500% more than any other types of construction.   I have just a small business with no employees to crank out the volume of work required to pay that much in insurance premiums. I am licensed in Oregon to do Sheet Metal Fabrication and Gutter replacement. I am not licensed to perform any work outside the State of Oregon.

Non-locals:
Most of our work over the last few years has been for clients all across the Nation and a few outside the USA. Look over our Latest News web page for an idea of what our current lead-time is for custom copper work. We prefer to handle the details through e-mail, so we both have a written record of these details and price negotiations, so there is no chance for a dispute from memory recall. I assure you that I am very disciplined to respond quickly to each client's e-mail within 24 hours, so this should go relatively quickly, but you are welcome to call to brainstorm ideas with me.  You are welcome to call our toll free number if you want to check if I received your e-mail, but I do not quote prices over the phone for the reason stated above.

Calls:
David most always will answer the phone personally if he is able, but if you cannot work through e-mail correspondence that would make this very difficult and slow to share photos and diagrams through the mail, but you may call our mobile phone at: (503) 351-7082. If you do not have free long distance on your cell phone or home phone then you can call us toll free at 1-866-372-3585.  It rings the same  mobile phone, so I am easy to reach at nearly all hours. I am still a hands-on contractor, so I may need to call you back when I am in a better place to talk (hands free pulled off to the side of the road, or down off my ladder), so in case he is not able to answer; please leave us your contact name and phone number.

Payments and Wait Time:
I can only begin work with receipt of your full payment or the appropriate deposit.  For work over $500 I only need a half down deposit to get things started, and the rest upon completion.  For orders of over $2k a 1/3 deposit is fine, with the second 1/3 due when I have started on your project. You will see this through the digital photos I provided of the progress for your approval (as seen on this web site). I will then need the balance before shipping.

Expedite:
If you feel confident that we will be able to work out a reasonable contract; you can expedite your getting on my schedule by mailing a $200 reservation down payment to get your project set in my cue as soon as possible. this takes the pressure off of having to make a hasty decision about the details of your project. As  listed above all but $100 for holding that spot in my schedule open is refundable if we are not able to work out an arrangement that suits your needs and budget.

Cancellations:
We know life is some times unpredictable, so if you find yourself needing to cancel the contract for any reason; all but $100 is refundable up until the time I have started to build your project. At that point when I have cut and bent copper for your project the deposit is not refundable, such as the standard policy of most other custom shops.

Client Satisfaction:
I cannot guarantee your project will be flawless or perfect. I will guarantee it will fit the specification you provided and will be built as well as I know how, given the limitations of your budget. In the case of an issue arising from the client being unsatisfied with a project before it ships; I will normally bend over backwards to make things right. Fortunately this has only been a problem with one client (2/08) where we were not able to resolve our differences, so it could happen. I cannot possibly cover all possible issues here, but if a clients aesthetic concerns conflicts with design quality; I will not compromise my standards, even if that client is fine that it would void the warranty.

All but $100 is refundable before I have started physically building your project. The deposit paid will not be refunded after I have begun cutting and bending metal.